Data warehousing enables you to collect your organisation's data from various sources and bring it into a single database. By collating information from separate systems, and transforming into consistent formats, organisations are able to start making well informed decisions to enable high quality of service and growth.
Consider the following example for an organisation in the Aged Care industry:
In this example, the organisation has:
Technology One for Finance, HR and Payroll
Salesforce for Sales CRM and marketing
AlayaCare and CareLink for their client case management and employee scheduling
However, the organisation is having difficulty understanding:
Unit cost of services delivered
Trends in billing and payroll
Revenue from services delivered and fundraising
Staff certification and training compliance
With Datamagic's support, the organisation is able to quickly bring data from each system into a central data warehouse in order to:
Quickly and easily understand the utilisation of each employee, helping to shape recruitment practices and growth strategies,
Monitor payroll activity to quickly identify potential discrepancies and indicate requirement for further investigation
Track billing activity to ensure reduced errors and stabilise income
Stay audit ready by easily monitoring staff compliance to work, taking action as required to ensure the safety of clients
In addition, by bringing data from disparate sources into one platform, the organisation is able to understand:
Effectiveness of marketing campaigns in bringing new clients to the organisation generating qualified leads
Effectiveness of the Customer Support Team in ensuring that these leads are followed up with and how good those marketing leads are in terms of generating revenue.
This supports the organisation to plan for the future, using accurate and timely data to plan for future growth and reviewing practices in order to ensure they are using effective marketing and onboarding practices to build a strong client base.
